FAQs

FAQs

Most frequent questions and answers

Pay your way, whether it’s credit, debit, or your bank account
We accept all major types of credit cards through our secure terminals & the following methods of payment:

Credit and Debit Cards (Square) Visa, MasterCard, American Express, and Discover

Credit and Debit Cards (PayPal) Visa, MasterCard, American Express, and Discover. Also, Apple Pay, PayPal Credit and Much More…

Cheques and Money Orders (Checks) NOTE: This Cheque Service Takes Longer to Process. Make all Checks Payable to: Akieistro® 
Please send a check to:
Akieistro®
6035 Stafford Avenue
Huntington Park, CA 90255
United States of America

 

For the protection of our customers, transactions cannot be processed if billing information is not 100% accurate.  Please ensure that your billing name is entered exactly as it appears on your card. 

 

Order Confirmation Email: You will receive a confirmation of receipt email shortly after you successfully placed an order online.

Shipping Confirmation Email: You will receive a confirmation email with a tracking number.

Order Cancellation Email:  You will receive a cancellation email if your order is fully or partially canceled.

Return Email: You will receive a confirmation that we have received your returned order. We will inspect the products you returned and refund you if they meet the requirements of our Return Policy. Returns generally take 2-4 weeks to process.

Go to My Account and enter your username and password.

If you have received a damaged item or believe an item is defective, please contact Customer ServiceS at 1-323-247-2071 or via customerservices@akieistro.com

Due to our fast shipping process, it is not possible to change or cancel an order once it has been placed. You will need to return the original package to obtain a refund and/or place an order for the new product. Please see our Return Policy for additional information.

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If an item is defective, We will replace or exchange it, or  even provide a full refund – if approved.

We do not accept returns, exchanges, or refunds for personal items such as posing trunks, underwear, socks, head wear, gym/workout accessories, or the like due to hygiene issues.

Please Note: All items “On Sale” are considered final and do not qualify for a return or an exchange.

 

YES! We ship around the globe. Customers are responsible for any applicable duties and taxes levied on the delivery of their orders and for all charges related to returning products to Akieistro, if necessary.

Yes, Packages sent to overseas military bases or diplomatic locations (APO, DPO, FPO) are shipped via USPS Priority. Military addresses are part of the US Market.

Certain US territories, such as Guam, American Samoa, US Virgin Islands, Puerto Rico, Northern Mariana Islands, and Palau also use USPS Priority. US territories are part of the US Market.

Location & Shipping Time:
Europe, Atlantic: Approximately 7–9 business days
Iraq, Afghanistan, Middle East: Approximately 7–13 business days
Japan, Korea, Pacific Islands, Far East: Approximately 7–9 business days
Central America, South America, Caribbean: Approximately 7–9 business days

Yes, we are able to ship to P.O. boxes via Standard shipping only. Orders to such addresses are not eligible for expedited shipping.

You may reach our customer service several ways:

Email: customerservices@akieistro.com

phone: 1-323-247-2071

To redeem a promotion or coupon code, enter the code in the appropriate field on the Shopping cart page. Be sure to enter the code with the exact spelling and capitalization as shown. You must click “redeem” in order for the discount to be applied. The discounted amount will be displayed on the Shopping cart and Order Summary pages. If the code is invalid, expired, or you have not placed the correct products in the shopping cart, a discount will not be applied.

Please also refer to our detailed Terms and Conditions regarding use of this site.